Responsible Gaming

Our Commitment

Deckmedia N.V., the operating entity behind fairgocasinos.co.com, is formally committed to the promotion of responsible gaming practices across all services offered through its platform. It is recognized by Deckmedia N.V. that gambling, when conducted without appropriate oversight, may result in adverse consequences for individuals and their immediate social environments. Accordingly, a comprehensive responsible gaming framework has been established and is maintained as an integral component of the company's operational standards.

All gaming activities facilitated through this platform are governed by strict compliance measures designed to ensure that entertainment remains within safe and controlled parameters. It is the policy of Deckmedia N.V. that gambling shall be treated exclusively as a form of leisure activity and shall not be regarded as a means of generating income or resolving financial obligations. This policy applies uniformly to all registered users of the platform without exception.

Measures have been implemented to identify, prevent, and address the occurrence of problematic gambling behavior. These measures are administered in accordance with applicable regulatory requirements and industry best practice standards. Deckmedia N.V. maintains a position of zero tolerance toward the facilitation of gambling activities by minors, and robust age verification protocols are enforced throughout the registration and operational processes.

Problem Signs

The recognition of problematic gambling behavior is considered a foundational element of responsible gaming management. The following behavioral indicators have been identified as potential signs that gambling activity may have exceeded acceptable and healthy limits. Users are encouraged to assess their conduct against the criteria listed below:

• Escalating Financial Expenditure: A pattern is observed whereby an individual consistently allocates sums of money to gambling activities that exceed pre-established personal budgets, frequently resulting in financial shortfall or the depletion of funds designated for essential living expenses.
• Unsuccessful Attempts to Reduce or Cease Gambling: Repeated and documented attempts to limit or discontinue gambling activity are undertaken but are not sustained, indicating a diminished capacity for voluntary self-regulation with respect to gambling behavior.
• Preoccupation with Gambling Activity: A disproportionate amount of cognitive and emotional attention is directed toward gambling, including persistent thoughts regarding past sessions, planning of future sessions, or identification of methods by which additional funds may be obtained for the purpose of gambling.
• Pursuit of Losses: A behavioral pattern is exhibited in which an individual returns to gambling activity following a financial loss with the specific intention of recovering previously lost funds, thereby disregarding rational assessment of risk and probability.
• Concealment and Deceptive Conduct: Efforts are made to conceal the nature, frequency, or financial extent of gambling activity from family members, colleagues, or other individuals within an individual's social or professional environment, indicating awareness of and discomfort with the level of engagement.
• Adverse Impact on Personal and Professional Obligations: The fulfillment of responsibilities associated with employment, family commitments, or other social obligations is demonstrably compromised or neglected as a direct consequence of time or resources devoted to gambling activity.

Should one or more of the above indicators be identified in one's own conduct, it is strongly advised that the self-exclusion and limitation tools available through this platform be utilized immediately, and that professional support be sought without delay.

Self-Ban Options

Deckmedia N.V. provides registered users with the ability to initiate voluntary self-exclusion from all gaming services offered through the fairgocasinos.co.com platform. Self-exclusion is defined as a formal, user-initiated restriction mechanism by which access to an account and all associated gaming functionalities is suspended for a specified or indefinite duration. This measure is made available as a protective tool to assist individuals who have identified problematic patterns in their gambling behavior.

The self-exclusion process is administered as follows:

• Temporary Self-Exclusion: A self-exclusion period of a defined duration may be selected by the user. Standard temporary exclusion periods are offered in increments commensurate with the user's stated requirements. During the active exclusion period, access to the user's account for the purpose of initiating gameplay is suspended entirely.
• Permanent Self-Exclusion: In circumstances where a user determines that an indefinite cessation of gambling activity is appropriate, a permanent self-exclusion option is available. Upon the activation of permanent self-exclusion, the user's account is closed and access is irrevocably restricted. Reinstatement of account access following permanent self-exclusion is not permitted.
• Cooling-Off Period: A shorter-duration account restriction, referred to as a cooling-off period, may be applied at the user's request. This mechanism is designed to provide temporary disengagement from gambling activity without the long-term commitment associated with formal self-exclusion.

Requests for self-exclusion shall be submitted to the responsible gaming department via the contact information provided in the relevant section of this policy. All self-exclusion requests are processed and confirmed within a reasonable administrative timeframe. During the processing period, users are advised to exercise voluntary restraint with respect to continued gameplay. Promotional communications from the platform are ceased upon the activation of any self-exclusion measure.

It is the responsibility of the user to ensure that self-exclusion measures are not circumvented through the creation of additional accounts or through other means. The creation of duplicate accounts for the purpose of circumventing self-exclusion restrictions constitutes a breach of the platform's terms and conditions and may result in further enforcement action.

Setting Limits

A suite of account limitation tools is made available to all registered users of the fairgocasinos.co.com platform. These tools are provided in recognition of the principle that the maintenance of defined boundaries is an effective strategy for the prevention of problematic gambling behavior. The utilization of limitation mechanisms is encouraged as a proactive measure and is not restricted to users who have identified existing difficulties.

The following limitation categories are available for application to user accounts:

• Deposit Limits: A maximum threshold may be established with respect to the total monetary value that may be deposited into a user account within a defined period, including daily, weekly, and monthly intervals. Once a deposit limit has been applied, deposits exceeding the specified threshold are declined by the system. Requests to reduce an existing deposit limit are processed immediately. Requests to increase or remove a deposit limit are subject to a mandatory review period before implementation.
• Loss Limits: A ceiling may be imposed on the total monetary losses that may be incurred by a user within a specified timeframe. Upon reaching the defined loss threshold, further gameplay that may result in additional losses is restricted for the remainder of the applicable period.
• Wager Limits: Restrictions may be applied to the maximum monetary value of individual wagers or cumulative wagers placed within a defined period. This mechanism operates independently of the user's account balance and provides an additional layer of expenditure control.
• Session Time Limits: A maximum duration may be set for individual gambling sessions. Upon reaching the defined session time limit, the user is automatically logged out of the platform. Notification of approaching session time limits is provided in advance of the automatic logout event.
• Reality Check Notifications: Periodic notifications may be configured to appear during active gaming sessions at intervals specified by the user. These notifications are designed to provide a reminder of the elapsed session duration and to prompt reflection regarding the continuation of gameplay.

All limitation settings are accessible through the account management section of the platform. Requests for the application or modification of limits may additionally be submitted to the customer support department. It is the stated policy of Deckmedia N.V. that reductions to existing limits are processed without delay, while increases to limits are subject to a mandatory cooling-off period in accordance with responsible gaming best practice.

Support Resources

Deckmedia N.V. acknowledges that professional assistance may be required by individuals who are experiencing difficulties associated with gambling behavior. It is recognized that the tools and mechanisms provided directly through the platform, while valuable, are not a substitute for specialized professional support. Accordingly, users are advised to avail themselves of the professional resources described below.

• Problem Gambling Helplines: Confidential telephone helpline services are operated by recognized organizations specializing in gambling-related support. These services provide immediate, non-judgmental assistance to individuals experiencing gambling difficulties and to members of their immediate social environment who may be affected by such difficulties. Helplines are typically operated on a continuous basis and are accessible without prior appointment or referral.
• Counseling and Therapeutic Services: Structured counseling programs and therapeutic interventions are administered by qualified mental health professionals specializing in behavioral dependencies, including gambling disorder. Individual and group-based therapeutic modalities are available through dedicated treatment centers and licensed practitioners